Sales Terms & Shipping

Conformity to description

Upon purchase of a LyZadie Design Studio product, the purchaser accepts that LyZadie Design Studio products are handcrafted from natural materials. While LyZadie Design Studio perform every effort to conform to description - slight variations in size, finish and material performance including flexing may occur. There can be no control of irregularities in colour, grain, veining or texture of products that include glass, brass, earth, clay, metal like blackened steel, recycled plastic, flax, timber, marble, fabrics made of natural fibre or leather. Sales collateral such as material samples, photographs, drawings and any other particulars associated or involved in the sale of the goods, is used for reference purposes only. We will not be liable for any such variances or inconsistencies.

Shipment and delivery

On acceptance of an order, we may confirm the period of shipment or delivery. This is subject to change depending on your destination and any circumstances that are out of the control of LyZadie Design Studio.

LyZadie Design Studio and our freight partner accept no liability for any loss or damage if you give authority for the courier to leave the Goods with a third party or left unattended (location nominated by you).

We reserve the right to charge additional costs for unusual access not advised in writing and if the nominated site is not ready to accept the Goods on the date agreed upon. If you fail to provide us with any appropriate instructions, documents, licences or authorisations for the delivery to be completed, we reserve the right to Invoice you all additional costs that this may incur.

For international deliveries, LyZadie Design Studio take no responsibility for any taxes or duties incurred once the Goods leave the hands of LyZadie Design Studio. Shipment and delivery operates between business hours 9am - 5pm from Monday through to Friday and does not include public holidays.

If there are any faults with your purchase on receipt of the goods, please make contact within 48 hours of receiving the order. 

Additional online shipment & delivery terms

All Online Orders are dealt with through: info@lyzadiedesignstudio.com - Should any issues arise please contact this email address. As soon as you place an order with LyZadie Design Studio you will receive an email confirmation. Please contact the email above should you not receive this within 48 hours. 

Small, Medium, Large or Oversized Orders will be delivered via Post or Courier and costs will be calculated based on weight and distance in the checkout. Please note, for delivery of large items to remote areas, we may be required to obtain a quote separately, and a customer service member will contact you directly.

Cancellations, returns and refunds

Order is final once invoice payment has been made. Please choose carefully, as all of our pieces are hand made to order. We do not provide refunds if you simply change your mind or make a wrong decision.

Inspection of all products is required on delivery or if the item is picked-up, same day inspection is expected. Notification of any damages or shortages in performance is required within 48 hours to your sales representative. Damages and shortages will be dealt with on a case by case basis. 

For all online orders direct your notification to info@lyzadiedesignstudio.com.

If a return is agreed upon between both parties, you agree to return the Goods in their original condition and original sealed packaging to our nominated returns store or depot. If failure to do so this and damage is incurred in transit to LyZadie Design Studio, all costs will be directed to you and payment must be fulfilled within 48 hours from notification. 

No exchange or refunds under any circumstances will be accepted for clearance or sale items.

Refunds for the dissatisfaction with colour, grain, veining or texture of wood, marble and leather because of natural variations of which LyZadie Design Studio has no control, will not be accepted. LyZadie Design Studio only chooses from the top 10% of these materials. Presence of such irregularities and subtle imperfections are evidence of the handmade. This must be accepted before the Sale is processed 

General

These sales terms apply between LyZadie Design Studio and the Person named on a Quotation, Sales Order or Invoice regarding you buying from us the Goods, on and subject to an Agreement. Orders made in store, over the phone, via email or through our Online Store are subject to these terms.

Sales Terms must be accepted or orders will not be processed.

No other terms and conditions apply to this Agreement.

Definitions

Agreement means a contract between us and you for the sale and purchase of the Goods. Goods mean physical goods agreed by both parties to be supplied by us to you. Quotation means the form, tender or quotation submitted by us to you regarding the Goods.

Invoice means the sales invoice issued by us to you which is subject to these terms and conditions.

Quotations & Invoices

Quotations are valid for 30 days or other period as stated on the Quotation.

Quotations are not an obligation to sell the Goods specified.

Invoices are valid for 14 days only. Please contact your sales person to discuss should your Invoice be no longer valid. (Decide on date for everyone to use)

Invoices incur full expectation that the payment will be carried out. Payment amount will be specified on the Invoice.

For international orders, shipping cost will be specified to you on both the Quotation and Invoice but this does not include any duties or taxes incurred once the Goods have been shipped. See Delivery Terms for further details.

Design Requests And Modifications

LyZadie Design Studio offer custom modifications to limited existing product ranges subject to LyZadie Design Studio’s approval. Please acknowledge that requests for custom products outside our existing ranges prompt a more comprehensive submission and approval.

All requests must be submitted and approved in writing.

LyZadie Design Studio have the right to decline all submissions.

Order Confirmation And Amendments

Once the agreed payment has been received by LyZadie Design Studio, your order from the corresponding Invoice will be processed. Any request for subsequent changes must be submitted in writing to your Sales Representative. There is no guarantee that the requested change can be made. For online orders, please contact info@lyzadiedesignstudio.com.

LyZadie Design Studio asks that all Goods and their relevant details be finalised at the Quotation stage before the Invoice is raised.

Lead Times

Lead times are as specified on the website or by your Sales Person however this can be subject to current stock levels and the availability of materials from outside suppliers at the time of purchase.

LyZadie Design Studio will not be liable for any claiming arising for delay or failure in delivery as a result of strikes, accidents or any cause or event beyond the reasonable control of the company.

Price

All prices for Goods processed on the Online Store or through a New Zealand based Sales Representatives are quoted in NZD and include GST.

For all International Orders - Invoices do not include GST

Unless otherwise stated by us in writing, the prices quoted in a Quotation or Invoice exclude delivery, installation, insurance in transit, handling charges or any other charge for a Good.